Frequently Asked Questions
Shopping
To purchase ebooks, simply browse our collection, select the titles you’re interested in, and add them to your cart. Once you’re ready, proceed to the checkout page to complete your purchase. You’ll need to create an account and provide payment information to finalize the transaction.
Our ebooks are available in commonly used formats such as EPUB and PDF. These formats are compatible with most e-readers, smartphones, tablets, and computer devices.
Yes, you can read the ebooks you purchase from PixelPaperback on multiple devices. Our platform allows you to download your ebooks and access them on different devices, as long as they are compatible with the supported formats.
Don’t worry! Once you’ve purchased an ebook from PixelPaperback, it will remain accessible in your account. If you accidentally delete or lose the ebook file, you can simply log in to your account and re-download it.
Payment
Yes, we offer a money-back guarantee. If you are not satisfied with your purchased ebook, please reach out to our customer support team within a specified timeframe, and they will assist you with the refund process.
The ebooks you purchase from PixelPaperback are for personal use only and are protected by copyright laws. Sharing or distributing them without permission is not permitted and is a violation of our terms of service.
If you receive a damaged or wrong product from PixelPaperback, we apologize for the inconvenience and are here to assist you. Please follow these steps:
Contact Customer Support: Reach out to our customer support team as soon as possible to report the issue. You can typically find contact information on our website or in your account dashboard. Provide details about the damaged or incorrect product, including your order number, and explain the situation.
Provide Evidence: If you received a damaged item, it is helpful to provide photographic evidence that clearly shows the damage. This will assist our team in assessing the situation and providing a resolution. If you received the wrong product, provide details and, if applicable, photos comparing the received item to the one you ordered.
Follow Instructions: Our customer support team will guide you through the necessary steps to resolve the issue. This may include returning the damaged or incorrect product or providing further information. Follow their instructions closely to ensure a smooth process.
We recommend carefully reviewing your selections before making a purchase to ensure they align with your preferences. However, if you have any concerns or encounter any issues with your purchased ebooks, please reach out to our customer support team. They will be happy to assist you and address any questions or problems you may have.
Absolutely! We have a dedicated customer support team ready to assist you with any inquiries or technical issues you may encounter. You can reach out to us via our contact page or through the support channels provided on our website.